Category Archives: Uncategorized

What to do? Don’s is not convenient for fast oil change type service and Don’s does not do state inspection!

We have a small but usually very busy shop that focuses on AC diagnosis and repair, brakes, electrical diagnosis and repair, engine computer control diagnosis and repair, clutch replacement, suspension and steering. This focus is not at all compatible with performing state safety inspections. Oil changes can be done, but our work flow does not permit them to be done on a “while you wait” basis. They will be done carefully and the car will be test driven afterwards and we will review your vehicle’s additional service needs and check whatever records we have in the computer. If “while you wait” is important for your oil change, state inspection and similar services, we understand fully and we highly recommend Lube Pit Stop on South Lamar, an established locally owned business.

Groupons, loss-leaders, etc. = BAD NEWS!

Recently a friend of mine who is not at all impoverished was seduced by a Groupon deal for a silly cheap oil change.  He was 50 miles out of town going to a hiking trip when the oil pan drain plug fell out and he had to have the car towed back to Austin.  He was at highway speed so by the time he pulled over the perfectly good engine in his Toyota Matrix was destroyed by running with no oil.  For reasons that I will never understand, he agreed to pay $750 for the junkyard motor the shop installed at no labor charge.  I later informed him that any legitimate shop carries a “garageman’s liability” insurance policy that should have provided him with a replacement engine of equal or better value installed at no cost to him whatsoever and the use of a rental car until repairs were complete.

Several years ago, being an avid cyclist, I foolishly used a Groupon deal for a cycling fitness evaluation.  The means of evaluating VO2 Max, overall fitness etc., were obviously based on very unsound methods and of no scientific credibility at all.  At least no harm was done and when I raised objections the two “Bike gurus” gave me a full refund cheerfully.

My wife and I would like to forget a gruesome meal we had at a new restaurant with the Groupon deal she found.

I am far more comfortable paying a fair, not exorbitant, of course, price for all goods and services I receive.

A viable business will not be so desperate as to offer services way below cost just to get bodies in the door.

In the automotive field there is a far too prevalent practice of pricing oil and filter changes at far less than they can be carefully and ethically performed for.  Of course, this means they will be performed by a person of minimal skill and ethics and accompanied with high pressure attempts to “upsell” totally unneeded services.

“Free towing when we do the work,” “free diagnosis” in this age of electronic controls where proper diagnosis can require considerable skill, equipment and time typically end up being quite costly.

Don’s Automotive and Don personally want no part of this.

 

 

 

Better Late Than Never

Such a long time with no update!

I offer the excuse that, after all, I did suffer sudden cardiac arrest on Oct. 23, 2014. Happy to report that not only was I one of the 6% or less who survives this — sudden cardiac arrest is MUCH WORSE than a “heart attack” — but I am back to almost pre-event strength thanks to those present at the time and excellent Travis County/Austin EMS. Back on the bike rides and doing my best to stay fit. Tony took over the shop for a month and did an excellent job. We are now partners in the no longer a sole-proprietorship Don’s Automotive which became Don’s Automotive LLC. I am now “semi-retired,” meaning I am normally only at the shop Mon-Wed, although those are long days. Thursday and Friday the shop is in excellent hands with Tony at the desk and Brandon and James in the shop. We are all flexible and capable of multiple hats with the exception that I leave the hands-on to the young folks these days .

Senseless slaughter at Mohawk

I am not a gun nut, stand-your-ground advocate, nor do I always think LEO firearm discharges have been justified. But regards this horrific event, I wish the cop who was manning the barricade and almost got run over by this monster had had the inclination and safe opportunity to shoot to kill.